Refund policy

Return & Refund Policy

At KhareedKro.com, we want you to receive your order safely and exactly as you expected. If you receive a damaged or incorrect item, we offer a 7-Day Easy Refund or Replacement Policy.

1. 7-Day Return & Replacement

You may request a refund or replacement within 7 days of receiving your order if:

You received a damaged or defective item.
You received an incorrect item that does not match your order.

To process your request, the item must be returned in its original condition, along with its original packaging and accessories, where applicable.

2. Parcel Opening Video — Required for Claims

For your protection and to help us verify any issue quickly, customers are strongly required to record a continuous video while opening the parcel for the first time.

The video should clearly show:

The package from the outside before opening.
The shipping label/order details.
The complete opening of the parcel.
The item received and its condition.

If you receive a damaged or incorrect item, this video will be required as proof for processing your refund or replacement claim.

Important:

If you open the parcel without recording a video, we may not be able to verify the condition of the item before it was opened, and your claim may not be accepted.

3. Open Parcel Policy

Where our Open Parcel service is available, customers may open and check the parcel at the time of delivery before accepting it.

We highly recommend checking the parcel at the time of delivery, especially for visible damage or an incorrect item.

If you choose to accept the parcel without checking it, you must record a video while opening it for the first time at home. This video will be required if you need to make a damage or incorrect-item claim.

4. Refund Process

Once your return request is received, our team will review the provided evidence and the returned item.

If the claim is approved, you may choose between:

Replacement of the item, subject to availability; or
Refund according to the applicable order/payment method.

Refund processing time may vary depending on the payment method and processing channel.

5. Items Not Covered

Our refund/replacement policy applies specifically to damaged, defective, or incorrect items received from KhareedKro.com.

Returns may not be accepted for:

Change of mind after receiving the order.
Items damaged after delivery due to customer handling or use.
Items without the required proof of opening, where verification is not otherwise possible.
Items returned after the 7-day claim period.

6. How to Request a Return or Replacement

If you receive a damaged or incorrect item, please contact our customer support within 7 days of delivery and provide:

1. Your order number.
2. A clear description of the issue.
3. The parcel-opening video.
4. Photos/videos of the received item, if required.

Our team will review your request and guide you through the return, replacement, or refund process.

KhareedKro.com reserves the right to review each claim individually and approve or decline requests based on the condition of the item and the evidence provided.